General Show Terms & Details

Sections in this article:
Guest List PolicyWill My Booking Rep be at My Show?How to Validate Physical Cash Ticket Sales?Can I Sell Merch at the Show?Can I Bring My Own Sound Person?What is the Venue Address?Can I Have Other People Onstage with Me?Does Afton Pay for Hotels & Transportation?Can We Rehearse at the Venue?Can I Leave the Show and Come Back Before My Set?

Guest List Policy

The size of your guest list will be dependent on the number of advance tickets you sell, as follows:

If you sell less than 5 advance tickets.

If you sell between 5 and 19 advance tickets

If you sell over 20 advance tickets.

*If you sell over 40 advance tickets you can inquire with your Booking Rep about a few more guest list spots.

A "guest" is defined as someone that does not actually perform onstage with you as part of your live show. Bring the names of your guests to the show and give that list to the Show Manager at artist check-in. Your guests do not need to arrive with you at artist check-in.

Yes, you and up to 3 other members of your band get for free. A band member is defined as a person that actually performs onstage with you during your set and someone that is a regular part of your act. If you have more band members than this notify your Booking Rep ahead of time.

You and up to 3 other performing group members get in free. This means that other guest features, rhoadies, or people in your entourage beyond that will have to buy a ticket to attend the show. The venue and their staff cannot let your "entire entourage" and/or all of your label mates into the show for free. This is standard guest policy for all urban/rap/hip hop shows. If you need a larger guest list please ask your Booking Rep.

Will My Booking Rep be at My Show?

Unfortunately, your Booking Rep will not be able to attend your show. All of our Booking Staff works out of our main office in Portland, Oregon. Unfortunately, we cannot afford to fly our Booking Reps out to the shows they book, though they wish that we could. This does allow us to better manage our Booking Staff and ensure that they are doing the best job that they can. It would be logistically impossible to manage 35 part-time Booking Reps scattered across the country. So this is why we have full-time Booking Reps working in our main office.

We train and manage the Afton Show Managers that are on-site for each show. In some cases, one of the venue managers has been trained to be our Afton Show Manager. Show Managers are selected and trained by our HR department and they live in your area. A Show Manager is scheduled to be on-site to run the show and take care of you.

Our Show Managers and the venue manager has access to our 24/7 show support line that someone from our office monitors at all times. So if anything comes up that needs to be verified or clarified they can reach us.

*Note: Each month we produce anywhere from 80-100 concerts in the U.S. and Canada. Despite our best efforts, day of show emergencies can happen with our Show Managers (family emergencies, car accidents, severe illness, sudden death in the family, etc). Each month, on average, we have only 2 to 5 events (out of 80-100) where our scheduled Show Manager has an emergency and cannot make the show. In these cases we have constant contact with the Venue Manager, and he or she will run the show for us - following all policies and provided with all booking notes so that things go as planned. Anytime this occurs, we incur the extra cost, so obviously we never intend or want a last minute Show Manager emergency to occur. Although, this can happen, it occurs in less than 5% of the shows we produce. In most cities, we do have 1-2 backup Show Managers as well.

How to Validate Physical Cash Ticket Sales?

Afton no longer accepts cash at events for pre-sold tickets. This means all physical tickets must be validated at before the event to ensure fans' entry. You're essentially turning in your fans' ticket cash electronically with your debit card, credit card, or paypal. It's fast, safe, and you earn more perks if you validate tickets as you sell them.


1. Login to your account.

2. Select the Artist Profile for the act you have booked with us, if not already chosen by default. (You can toggle between Artist Profiles in the upper right corner of the screen if you're apart of more than 1 act).

2. Click on the "My Shows" section, then click on the show you are Confirmed on. Now you're at the Confirmed Dashboard for this event.

3. On the right side of the page, there's a real-time ticket tracker. Click the green button called "Validate Cash Sales."

OR - Click the "Tickets" link in the sub navigation menu, located beneath your act name, event date, and your ticketing page url. Then click Validate Cash Tickets.

4. Click the green "Start Validation" button.

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1. Sell physical tickets to fans, collect their cash, and keep track of the TICKET ID # for each physical ticket that you sell.

2. Validate your cash ticket sales in batches each week, as you go. Once you're at the validate cash tickets screen, enter the Ticket ID #'s for the tickets you sold, and use your debit/credit card or paypal which will be charged. Then you keep your fans cash. This is an even transfer of funds.

3. Repeat... Effectively promote! Sell tickets. Validate as you go. Earn more perks!

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Time slots get locked once artists have 20 sold. So the best time slots can go quick. Don't wait, sell your tickets ASAP so you won't miss out on the best time slots.

MyAfton won't accept anymore validated tickets once a show sells out. Validate cash sales as you go because if you wait to validate all of your sales until day of show, it could sell out before you can do so. In that case you'd be rescheduled.

Can I Sell Merch at the Show?

Not only are all of Afton's booking services free to the artist, but we also allow our artists to keep 100% of all of their merch sales. Many venues and tours will take a cut of your merch, we won't. This is just one more way we help put more money back into your pocket.

Most of our venues have table space for artists to use for their merch. However, we do recommend that you bring a small table for your merch just in case. That way you know you'll have the table space you need, and you're not out of luck if the venue's table is missing or broken.

We encourage you to use your merch table not only as a place to sell merch, but also as a place to meet and interact with fans! Invite the crowd back to your merch table after you play. Offer a free sticker to people that come talk to you at the merch table after your set, be creative and try some of the following strategies so that you have a LINE of people waiting at your merch table as soon as you get offstage.

Have you tried this? Your lead singer should walk off the front of the stage after the last song, if you announce this correctly, you'll have a line of people following your lead singer back to your merch table. Take a look:

Can I Bring My Own Sound Person?

Our venues will not allow anyone to touch their sound board or sound equipment other than the venue's scheduled Sound Tech. This is a strict policy for liability reasons and to protect their equipment.

You are welcome to bring your own sound tech if you'd like, but they won't be allowed to touch the sound board. They can make suggestions to the venue sound tech during your set.

If you're an urban/rap/hip hop artist, you can bring your own DJ to be the DJ for your set as long as they bring the gear they need. They can plug into the venue's sound board but they won't be able to control the venue's sound board.

What is the Venue Address?

The venue address is always listed in the show details for any shows we offer you in your My Shows section. The venue address is also listed in the E-Contract for any shows you confirm, and after you complete the E-Contract we again list the venue address at all times on the Confirmed Dashboard of your MyAfton account.

Every physical ticket and every online ticket will also include the address of the venue. Please use if you need directions to the venue.

Before you confirm a show, make sure that the venue location works for you and your fans. Only confirm shows at venues that you can sell 20+ tickets to. It is your responsibility to look at a venue's location before you confirm a show to ensure it is a venue you want to play, that you feel comfortable with the area of town it's in, and that you have adequate transportation to get to and from the venue.

At this time Afton is unable to pay for transportation costs, visas, or lodging for any unsigned artists on our local/regional act shows.

*The exception would be for any signed National Touring acts we choose to book in which case the tour contract and rider would define these items.

Can I Have Other People Onstage with Me?

If you want to add additional musicians, features, or members to perform with you onstage during your set that is fine. This is a great way to expand your promotional network and they can help you sell tickets. They just cannot be a separate act playing their own songs (only 1 act can be onstage for your set).

However, if you have an entirely separate band or group that you want to perform on the same show as you, they'll need to contact your Booking Rep and setup their own Artist Profile on so we can book them separately.

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You're allowed to have up to 5 people (including yourself) onstage. If you need more people onstage you must clear it with us beforehand once you've sold 20 tickets. Other group members can perform with you onstage only if they are members of your group/act, part of your performance, part of your set, and they must help you promote and sell tickets.

You're not allowed to bring additional, separate acts or groups onto your set to perform their own songs. This is strictly prohibited. Only 1 act/group is allowed onstage at any one time. If you violate this rule you will be immediately ejected from the venue and no ticket refunds will be given.

If there are other separate groups or acts that you want on the same show as you, they just need to email your Booking Rep and setup a MyAfton artist profile account. Then we can book them separately on this show and they will have their own E-Contract and their own account.

Does Afton Pay for Hotels & Transportation?

At this time Afton is unable to pay for transportation costs, visas, or lodging for any unsigned artists on our local/regional act shows. Please take this into consideration before confirming a show.

*The exception would be for any signed National Touring acts we choose to book in which case the tour contract and rider would define these items.

Can We Rehearse at the Venue?

Unfortunately our venues don't allow unsigned artists to come and rehearse or run through their set before the show. It would have to be a signed National Tour headliner for them to allow something like that. Logistically on the night of the show there won't be enough time to let acts do rehearsals. If you need practice or rehearsal time please do that prior to the show.

However, you will be able to "walk the stage" and scope out the venue during artist check-in time on the day of show.

Can I Leave the Show and Come Back Before My Set?

To be safe, we recommend that you stay at the venue after you check-in with your Show Manager on the day of show. If you choose to leave and come back "right before your set," and you end up missing your set then there will be no ticket refunds given.

The show can run ahead of schedule based on a variety of factors (last minute cancellation, illness, acts playing slightly shorter sets than we planned for, faster changeover times between acts, etc). So you should not leave the venue until after you have performed.

If you must leave the venue and come back after artist check-in occurs, you should talk to your Show Manager in person and make sure they know you are leaving. Give them your phone number in case the show is ahead of schedule. You should make sure you are back inside the venue AT LEAST 1 HOUR prior to when you are scheduled to perform, if not sooner.

Again, if you choose to leave the venue and for whatever reason you miss your set no refunds will be given.

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