Can someone give me a call?
We continually strive to keep overhead as low as we can in order to keep artist payouts as high as we can. Because of this, we do not have the man power or resources to field phone calls from artists that have not submitted an Artist Configuration yet. We do not currently have the resources or funds to hire a call center staff to field the thousands of incoming calls we get each week from artists seeking more information about booking. This is why the Artist Configuration is the first step to booking (it gets you ALL of the basic information about our shows), so please click the SIGN UP button to get started with booking now.
If you already have been in contact with your Booking Rep, feel free to email them any questions you have. But please keep in mind, almost all of an artists questions get answered while filling out the Artist Configuration, so again, that is why that is the very first step to booking with us.
Once you submit the Artist Configuration, your Booking Rep will review what you submitted and then contact you via email. After that point, you will have 1-on-1 email access directly with your Booking Rep for everything booking related and for any questions that you have. There are certain times when our staff may use the phone, but generally the main method of communication will be email.
PHONE CALL POLICY
We try to exclusively use written agreements and book via email to make certain that everything is clear, track-able, and that all terms are agreed to in writing. This ensures that everything said between you and your Booking Rep during the booking process is saved on our servers and acts as a “paper trail” for future reference. It also allows you to have a written copy of all that is agreed upon in your email account.
This is also for logistical reasons. We book 1,000+ acts every single month nationwide – and Booking staff discusses open show dates with thousands of other acts that are looking for shows each week. To handle the volume of calls we receive, we would literally have to hire 4-5 more full-time staff members. It is not efficient, or fair to our artists for us to “waste” money on a full-time call center. Especially when money spent would cut into artist pay. We feel we have a responsibility to remain as efficient as possible so that we can payout as much as we can to the artists we book.
HOW DOES THIS PROTECT YOU, THE ARTIST?
Any venue or promoter can promise you whatever they want over the phone. You have no proof of what they promised or agreed to (unless you record all of your incoming phone calls). When booking with us, you always have a track-able paper trail and proof of everything we agree to, and everything we say that we will do, stored in your email account. This protects you and allows you to prove to us what was said no matter what, without relying on phone conversations where there is no evidence of what was or wasn’t said.